The clinic opened a special follow-up care hospital in the center of Tallinn
The hospital offers professional care and treatment for patients recovering from surgery as well as patients with chronic diseases.
During its more than thirty years of operation, the staff of Christinas Clinic has received a lot of calls, the content of which is basically the same – it is not possible to get a place in the hospital, but professional rehabilitation or medical care is needed either for the caller themselves or for their loved ones. “Such situations were always very sad because until now, we were not able to help in any way,” admits Marcella Norlan, the development manager of the hospital.
In the hospital network development plan 2040, it is stated that service provision in Estonia is mainly doctor-oriented, but we do not have common systems of care plans. Norlan states that quality treatment is available for every health problem, whether we’re talking about advanced heart surgery or complex orthopedic procedures. What is not available, however, is longer-term, high-quality post-operative care. “Each surgery, minor or major, requires a unique post-operative care plan. This includes, among other things, wound care, personalized physiotherapy routines, patient nutrition management, pain relief, and much more,” says the experienced development manager, admitting that all these critical aspects can often get lost in the confusion of a general hospital. This, in turn, can lead to delayed or incomplete recovery for the patient. Thus, it was quite clear that a special center had to be created for the patient’s recovery. “Proper post-operative care speeds up recovery, makes surgery more efficient, and reduces the likelihood of complications,” Norlan comments, adding that one of Christinas Clinic’s missions is to provide comprehensive post-operative care.
Everything is available for post-operative care
In the form of a follow-up care hospital, it is a nursing hospital with all the main services that are available in a general hospital. However, the main focus is on post-operative recovery. The rooms are furnished cozily because a calm and pleasant environment helps to heal faster. The day-to-day work of the follow-up care hospital is organized by our long-time nursing manager, Kristo Peetris, who has extensive experience, among other things, both in emergency medicine and in the field of training.
Hospital staff, including doctors, nurses, physiotherapists, and counselors, are trained in post-operative care. Various rooms are available in the hospital, which are furnished according to the needs of the patient. “Care and attention are given to both milder cases and more severe patients,” Peetris confirms. Post-operative exercises, nutritional diets, wound care, pain management services, mental wellness counseling options – everything is available in-house. Attention is also paid to family values. “We offer relatives different opportunities to participate in the recovery process,” says Peetris.
The elderly and their support
The hospital also has another target group – our active elderly. Inevitably, we all become more susceptible to health problems as we age, Peetris acknowledges. “In addition to a calm environment, older patients need a more compassionate approach to attention. In our hospital, we understand their fears, anxieties, and aging circumstances that require more than just medical intervention.”
In the nursing hospital, everyone, both medical and support staff, is trained to meet the specific needs of elderly patients. “We also focus on mental health, which is why we can help the elderly cope with depression, anxiety, and dementia syndrome,” he confirms. The staff are trained to help the elderly not only on a professional level but also on a human communication level. The daily work of the hospital is organized in such a way that doctors, nurses, and assistants have enough time to deal with patients, take care of them, deeply understand their needs, and involve the patient’s relatives as much as possible in the treatment process.
Peetris states that the high level of the Christinas Clinic surgical hospital has also extended to the follow-up care department: “Just as we want to be taken care of when we are weak, so we also take care of our patients.”
Naturally, the question arises as to what all this costs. The hospital is based on the understanding that the price of the service must include all costs. Even those that cannot be taken into account at first glance. “It is important to us that patients and their loved ones do not have to skimp on their daily needs. Therefore, the service has one fixed price. There are not and will not be hidden costs on the invoices, as can sometimes happen and thus be an unpleasant surprise for loved ones. Whether it’s a psychologist’s appointment or more frequent diaper changes, the price of the service corresponds to the quality of the service,” explains Peetris and confirms that their patients recover by consuming healthy and high-quality food in a private room. They are also constantly surrounded by professionals in their field who respond quickly to any need, be it just a change of sheets or some serious procedure. The service at the follow-up care hospital is at the same level of excellence as at Christinas Clinic surgical hospital, where patients have been receiving the best healthcare for 31 years.
“If a beauty clinic preserves the patient’s beauty, the follow-up care hospital preserves the patient’s life,” Norlan and Peetris summarize the essence of Christinas Clinic in one sentence.
Attention: this is a healthcare service. Christinas Clinic has a nursing hospital license, L06326.